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So, if I enter this loyalty program, what do I get?Ans:
Once we sign you up with your email and phone number, you get AED 50/ in your account, and every time you visit us, you receive 5 % cash back on your bill
Why only 5 %?Ans:
You start at 5 %, and the more you visit us and pamper yourself, the more you will indulge in more cash back. With Belle Femme Customer Loyalty Program, you can go from Silver to Gold to Platinum.
At Silver, I start at 5 % cash back, what is the percentage for Gold and Platinum?Ans:
For Gold, the percentage is 10 % and the Platinum is 15 %.
Do I get the sign up reward of AED 50/ directly?Ans:
Yes, once you are registered with your mobile number and email ID, you receive AED 50/ as a welcome gift to our Loyalty Program
What happens if I do not give you my email address?
Or if I do not have an email address?Ans:
You will not be able to track your account status, but we can check at anytime, and let you know
What happens if I do not activate my account?Ans:
It is better to activate your account in order to track your status and take advantage of our offers that we will post. .
And if I activate my account?Ans:
You will be able to check your account and the history of your visits at any point in time from your phone or laptop or tablet. Moreover, after every visit, you will receive an email highlighting the cash back collected from this visit and your current balance.
What do I get if I refer Belle Femme to my new friend or colleague?Ans:
If you refer Belle Femme to new friends & colleagues you earn AED 50/ Reward per referral.
How many emails you will send me?Ans:
Every time that you visit Belle Femme, you receive an email detailing your last transaction; and you might receive ONLY one additional email per month related to an offer.
What happens when I read the email that you send me?Ans:
Every time you read Belle Femme email, you receive AED 1/.
I am a client of Jumeirah and JBR and I noticed that I gain less cash back from at Home why?Ans:
For Jumeriah and JBR, when you are silver, you get 5 % cash back. For at Home you get %3 cash back since in this case we are coming to you to offer you the services.
Can I choose the amount to redeem?Ans:
Once you decide to redeem the cash, it should be the total amount of cash in your account against the service done on that day. If you still have cash back, you can use them on your next visit.
Will my cash back expire one day?Ans:
Yes only if you don’t visit us or use our services for 6 months straight. But we will send you 3 emails before the deadline reminding you of the same.
What happens to my current loyalty card?Ans:
You can keep it till you redeem it. Only when you redeem it, you would be able to join our new Loyalty program.
What if I forget to ask for the cash back?Ans:
We will be reminding you and asking you if you would like to redeem them whenever you visit us.
If I need to check my balance at any point in time, how do I do that?Ans:
By clicking on Belle Femme Rewards Program on our Facebook page or by sending us an email to www.urbanbuz.